Frequently Asked Questions

 

 

 

 

 

General questions

  • I like the old site. Why are you changing it?
    Our mission is to bring you the news as quickly and as accurately as possible. To do that, we occasionally rethink how the website is organized to make sure it works properly on your computer, phone and tablet. We are confident that this new mobile website will be faster and better organized so you can find things more easily.

  • Why do I see "manage my account" or "manage my list"?
    Certain parts of the new website have expanded features built in that require an account. Email newsletters, favoriting stories, submitting events and other items might ask for a username and a password. Please make an account to take full advantage of our offerings. If you have previously signed up for an email newsletter, use the same email address when signing up and your accounts will automatically be merged. Once inside, you can subscribe to lists for business news, entertainment, sports and more. 

  • Why do I have to scroll so much?
    We want to make sure that you are able to easily find the news and information you are looking for. To do this, we have a lot of variety to choose from on the site, particularly on the homepage. We have optimized the website so it will load very quickly, despite the need to scroll or swipe.

  • I miss seeing the front page of the paper since I don’t get print. Where is that?
    To make the website load faster, we have removed several elements – including the front-page image.

  • Are you going to start charging for the website?
    Many newspapers now charge for access to the kind of high-quality local stories, photos and video that we offer. We do not currently have a date for moving to a subscription-based website, but it is under consideration.

  • Why do you use Facebook for commenting?
    We require that readers submit comments using real names rather write things anonymously or using pseudonyms. Of the different commenting platforms we’ve looked at, Facebook has the same requirement while providing the best functionality. It is free to use and does not require commenters to have additional plug-ins or software.

  • Do you have an app?
    For the time being, we have discontinued support of our news app and will be coming out with a new one in the near future. Our new mobile website loads much faster on tablets and smartphones, giving readers fast access to content we think you will like.

  • How do I purchase photos?
    Each photo that is for sale has a button that says “buy this photo.” The system will process your payment and send you the photo in about two weeks. You can also get the photo on shirts, mugs, posters and more.

  • How can I put an event into your paper and website?
    It’s easy! Please click here to post your event. If you would like to also place an ad for your event, give us a call at 509-452-7355 and we will help you promote it.

  • I can’t find an article from last year. Where would that be?
    At the top of every page is a search box. By using keywords and the search box you can find any article posted in the past few years.

  • You moved the weather. Where is it now?
    We have a new and improved weather page. When you place your mouse on the temperature icon on the right side of the black navigation bar at the top of the page, it will give you the forecast. For an expanded forecast, click on the icon and it will take you to the weather page. Click here to see the new weather page.

  • How do I get the news in my email?
    We send out the latest stories, photos and video every day at 5:30 a.m. To receive that mail, sign up on the right-hand side of any page. Be sure to check out our new business and entertainment mails. Click here to signup for our email newsletters.

  • How do I stop getting these emails?
    At the bottom of every email is a link to unsubscribe. Click on that and you will automatically be unsubscribed.

  • I keep getting page not found errors (404). How can I fix that?
    When a website is redesigned, some of the pages inevitably get moved. This is called a 404 error. Please click on the link provided on the 404 page to let us know what page is missing and we will try to fix it. We have also included some handy links that may help you find what you are missing.

  • Where are the obituaries?
    You can find the obituaries in the top navigation between “opinion” and “blog.” There is also a block of today’s obituaries at the bottom of the home page. You can also get there by going to www.yakimaherald.com/obituaries.

  • How far back do you keep stories?
    We have six years’ worth of archives online. We currently have the past 180 days online for free, but we will expand that in the near future. 

  • Why do your videos play automatically?
    Some videos will begin playing with the sound off when you enter a page. We have found that the movement is eye catching and makes more people aware of our multimedia team’s high-quality reporting

  • I can’t see the videos
    Please make sure that you are using the latest version of your web browser and that all of your plug-ins are updated. 
    -The latest version of Firefox is available here
    -The latest version of Google Chrome is available  here:
    -The latest Adobe FLASH plug-in is available here:
    -Apple products users: Apple will prompt you to update your software when it becomes outdated.

  • I just want to see what is in today’s paper. How can I do that?
    All locally written stories from the Yakima Herald-Republic can be found online in their appropriate section. In addition, each section of the website features the very latest news. On the top-left side of the home page is the news posted in the last few hours. Associated Press wire service stories are posted in real time and may not be exactly as in print. To read the rest of the news in each day’s Herald-Republic, click here for two weeks free!


Circulation Questions

  • How do I subscribe?
    Easy. Just click here or call 509-577-7755 or 800-343-2799.

  • How do I get a vacation stop or start again after I come back?
    Easy. Just click here or call 509-577-7755 or 800-343-2799.

  • How do I pay my newspaper subscription?
    Please call 509-577-7755 or 800-343-2799.

  • Why can’t I pay by subscription bill online?
    We are building a new page to do that. We expect it to be ready to take payments mid-summer.

  • Can I stop my paper online? 
    We would hate to see you go. To make changes to your service, please contact customer service at 509-577-7755 or 800-343-2799.

  • How do I contact a specific person at the Yakima Herald-Republic?
    Please visit our contacts page by clicking here or give us a call at 509-248-1251.

Newsroom Questions

  • How can I get my letter to the editor?
    Click here and you can send your letter. There is also a button on the right hand side of the letters to the editor page.

  • How can I send a letter to a reporter?
    The easiest way is to click on the email address by a reporter's name at the top of a story. Or, you can find a list of all reporters here with their email addresses and phone numbers.

  • How do I send you a story?
    Click here and you can send your story. There is also a button on the right-hand side of the news pages that will let you send your news.

  • My business would like to have an article written about it. How do I do that?
    You can send us your information by clicking here and we will be glad to consider it for a future story. We also encourage you to talk to our advertising team, as they can craft an outstanding plan to grow your customers and create more brand awareness for your business. Their number is 509-452-7355.

Advertising Questions

  • How do I place an ad?
    For classified ads, Just click here or call 509-452-7355 or 800-343-2799.
    To promote your business with a display ad, please call 509-577-7736.

 

Didn't find the answer to your question?  Please contact us and we will help you

Please use the form below to send us feedback or report any errors or missing pages you encountered while using the new YakimaHerald.com.
 
 
 
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