WSECU is opening a new customer service center in early November inside its Yakima branch building at 1400 Lakeside Court.
The Yakima Contact Center will be the second in the state for the Olympia-based credit union, according to a news release. Staffers will respond to calls, social media and digital messages from customers.
“We chose Yakima for its central location and strong community ties,” said Jim Averna, WSECU vice president of digital services and contact center, in the release. “One benefit is that it will help us as a backup disaster recovery location if our Olympia operations are ever interrupted.”
WSECU said the credit union anticipates hiring seven positions by the first half of 2020 for the center. The approximately 2,500-square-foot space can accommodate up to 15 employees, and there are plans to increase staff over time.
Yakima Valley College has received new job skills grants to train employees at McClarin Plastics and Shields, according to a news release. The two organizations employ a combined 800-plus workers in the Yakima Valley.
The grants total $736,426 and were approved by the State Board of Community and Technical Colleges’ job skills program. The program covers half the cost of training, with employers picking up the rest through a cash or in-kind match.