To the editor — On New Year’s Eve, I overheard a customer say something rather rude at a local business. I was quite upset by the comment. There is a stealthy and toxic ailment affecting our society — the demand for instant gratification. If people do not get what they want when they want it, and on their terms, they feel indignant.

What irks me most is the impatience and lack of empathy that comes with instant gratification. We, as a culture, have reacted by appeasement rather than attacking the root cause: being self-centered. Company policies and regulations cannot solve this disease because it’s a spiritual issue.

It’s a lack of love.

The Bible tells us one can speak with authority, have impressive intellect, give all his wealth and even his life, but if he has not love, it profits him nothing. We learn that love is patient and love is kind. Love does not boast and does not keep a record of wrongs. Love is selfless.

The best medicine to attack the illness of instant gratification is to practice the Golden Rule and treat others as you want to be treated. Treat them with love!